Full Citation
Title: Improving service delivery in a county health department WIC clinic: an application of statistical process control techniques.
Citation Type: Journal Article
Publication Year: 2009
ISBN:
ISSN: 1541-0048
DOI: 10.2105/AJPH.2008.138289
NSFID:
PMCID:
PMID: 19608964
Abstract: Local public health agencies are challenged to continually improve service delivery, yet they frequently operate with constrained resources. Quality improvement methods and techniques such as statistical process control are commonly used in other industries, and they have recently been proposed as a means of improving service delivery and performance in public health settings. We analyzed a quality improvement project undertaken at a local Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) clinic to reduce waiting times and improve client satisfaction with a walk-in nutrition education service. We used statistical process control techniques to evaluate initial process performance, implement an intervention, and assess process improvements. We found that implementation of these techniques significantly reduced waiting time and improved clients' satisfaction with the WIC service.
Url: http://www.ncbi.nlm.nih.gov/pubmed/19608964
Url: http://www.pubmedcentral.nih.gov/articlerender.fcgi?artid=PMC2724451
User Submitted?: No
Authors: Boe, Debra Thingstad; Riley, William J.; Parsons, Helen M.
Periodical (Full): American journal of public health
Issue: 9
Volume: 99
Pages: 1619-25
Countries: